How do I contact you?

The fastest way to reach us is by email at info@waggypups.com. You can also say hi on Facebook Messenger at m.me/1waggypups.

How do I start an exchange or return?

Exchanges and returns are easy and free at Waggy Pups. Email us at info@waggypups.com with your order number and email address. We'll send you a free shipping label. Drop your package off at your nearest post office. Once your return reaches us, we'll process your exchange or refund. Only items in new condition with tags purchased within the last 30 days are eligible for refunds.

I sent in my return. When do I get my money back?

We process returns and refunds as soon as we receive them. Please allow 1-2 weeks for the refund to appear on your credit card statement.

I requested an exchange. When will I get my new items?

We'll send out your replacement items once we receive your return shipment. Exchanges are best when your return package reaches us within 30 days of your original delivery. After that, we can't guarantee we'll have the new items in stock.

How do I know if I'm ordering the right size?

Check our handy Size Guide at waggypups.com/pages/size-guide for quick sizing. For a more personalized approach, read our in-depth Collar Size Blog Post for breed-specific tips and measuring tricks.

Will there be holiday shipping delays?

During the holiday season, USPS and UPS experience increased shipping volume. For USPS Economy, order by December 15th for delivery by Christmas. For Priority Mail and UPS 3 Day Select, order by December 17th. Check shipping options and estimated delivery times at checkout for the most accurate timeline.

FREE Exchanges and Returns

FREE Shipping on all orders over $35

Look fetching, even while fetching!

Item added to your cart

Your cart

Your cart is empty

Have an account?

Estimated total

Country/region

Your cart

Your cart is empty

Have an account?

Estimated total