Waggy Pups Frequently Asked Questions

How do I contact you?

Need a Waggy Fix? Let's Chat!

  • Eager beavers: Shoot us an email at info@waggypups.com - it's the fastest way to reach our pack!
  • Social Butterflies: Say hi on Facebook Messenger (m.me/1waggypups)! We love hanging out with our paw-some community there.

How do I start an exchange or return?

We understand that sometimes pups change their minds. That's why exchanges and returns are easy and free at Waggy Pups!

Here's the paw-fect process:

1. Let Us Know: Shoot us an email at info@waggypups.com with your order number and email address. We'll wag our tails and get you started.

2. Label Love: We'll send you a free shipping label via email. Just print it out and slap it on your return package (no extra paw prints required!).

3. Local Drop-Off: No need to hunt for boxes or wait in long lines. Simply drop your package off at your nearest post office. Easy peasy!

4. Wag & Wait: Once your furry friend's return reaches us, we'll process your exchange or refund like lightning (well, maybe not that fast, but pretty quick!). You'll get an email to keep you in the loop.


  • Only items in new condition with tags purchased within the last 30 days are eligible for refunds.
  • Exchanges are the best way to get your pup the goodies they truly love (no hard feelings!).

That's it! With our hassle-free exchange and return policy, you can shop for your furry friend with complete confidence. Now go on, spoil those sweet pups with Waggy Pups goodies!

Bonus Tip: Check out our Size Guide (https://waggypups.com/pages/size-guide) and Collar Size Blog Post (https://waggypups.com/blogs/news/what-size-collar-is-right-for-your-doggie) to ensure the first pick is the perfect fit every time.

I sent in my return. When do I get my money back?

We process returns and refunds as soon as we receive them.

Please allow 1-2 weeks for the refund to appear on your credit card statement.

I requested an exchange. When will I get my new items?

Swapping is easy! We'll send out your replacement goodies once we receive your return shipment. Just remember, exchanges are most paw-some when your return package reaches us within 30 days of your original delivery. After that, we can't guarantee we'll have the new swag in stock.

Remember: The sooner you return your original items, the sooner you can get your paws on your new Waggy Pups goodies! Woof hoo!

How do I know if I’m ordering the right size?

Choosing the right size for your furry friend's Waggy Pups goodies shouldn't be ruff! Here are two ways to ensure everything fits like a dream:

1. Easy Breezy Size Guide:

Our handy Size Guide (https://waggypups.com/pages/size-guide) takes the guesswork out of shopping for the perfect fit.

2. Dive Deeper with Our Collar Blog Post:

Want a more personalized approach? Our in-depth Collar Size Blog Post (https://waggypups.com/blogs/news/what-size-collar-is-right-for-your-doggie) is your secret weapon. From breed-specific tips to measuring tricks, you'll gain expert knowledge to choose the collar that's just right for your dog's unique needs and comfort.

Remember, a comfy fit means your pup can wag, romp, and zoom with confidence. So go ahead, explore our sizing options and find the ideal Waggy Pups goodies – your happy doggo will thank you!

Bonus tip: Feeling extra generous? Share our size guide and blog post with other paw-rents! Everyone deserves a pup with perfectly fitting Waggy Pups gear.

Will there be holiday shipping delays?

We're gearing up for a holly jolly holiday season, but with that comes some increased shipping volume for USPS and UPS. To ensure your gifts arrive under the tree on time, we're suggesting some earlier ordering deadlines than usual:

** USPS Economy:** Order by December 15th for festive peace of mind.

** Priority Mail & UPS 3 Day Select®:** Lock in pre-Christmas delivery by December 17th. No last-minute Santa sprints required!

We're working hard to get your gifts to you ASAP, but please remember, patience is a holiday virtue during this busy time. We appreciate your understanding!

Bonus Tip: Check out our shipping options and estimated delivery times at checkout for the most accurate timeline for your specific order.

Here's to a stress-free, gift-filled holiday season!

P.S. Don't forget to browse our amazing selection of gift-worthy goodies! We've got something for every dog on your list (even the pickiest pups!).

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