Your rights under the California Consumer Privacy Act
The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated. Under the legislation, California residents can choose to opt out of the “sale” of their personal information to third parties. Based on the CCPA definition, “sale” refers to data collection for the purpose of creating advertising and other communications. Learn more about CCPA and your privacy rights.
How to opt out
By clicking on the link below, we will no longer collect or sell your personal information. This applies to both third-parties and the data we collect to help personalize your experience on our website or through other communications. For more information, view our privacy policy.
How do I start a return or exchange?
We make it easy! Start your return or exchange here https://waggy-pups.fabreturns.app/.
All returned products must be received within 30-days of the delivery date in unused, pristine condition with original tags attached.
How do I mail my return or exchange?
To get your package ready:
1. Create and print your prepaid shipping label here.
2. Attach the label to the reusable mailer from your original order, or to any other shipping mailer of your choice.
3. Put your package in your mailbox or USPS drop box, or deliver it to any USPS location.
Please note orders must be returned within 30 days of the delivery date. Packages shipped with a different shipping label than the one provided may not receive a refund or the refund may be delayed.
Please contact info@waggypups.com for questions regarding the return label.
I sent in my return. When do I get my money back?
We process returns and refunds as soon as we receive them.
Please allow 1-2 weeks for the refund to appear on your credit card statement.
I requested an exchange. When will I get my new items?
When making an exchange, the replacement product(s) will be sent when the returned item is received by us.
Exchanges cannot be guaranteed if the return package is not mailed within 30 days of your original delivery.
How do I know if I’m ordering the right size?
Our helpful Size Guide https://waggypups.com/pages/size-guide makes it easy to choose the right size for any Waggy Pups product. For a more customized recommendation, check out our Collar Size Blog Post https://waggypups.com/blogs/news/what-size-collar-is-right-for-your-doggie.
Will there be holiday shipping delays?
Due to increased volume for USPS, and UPS, we recommend ordering your holiday gifts sooner than you may have in years past!
We are doing our best to get your order to you as soon as we can and ask for your patience during this holiday season.
We recommend placing your order before December 15th (for USPS Economy) and December 17th (for Priority Mail and UPS 3 Day Select®).